The App has stopped recording and a straight line appears on the trail
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Have you recorded a trail which track has a straight line?
Did the App stop recording while you were doing a trail?
GPS tracks can be inaccurate and diverge from reality by:
- A bad GPS signal: By carrying the device in the bottom of the backpack, in the pocket, by the presence of clouds or rain, by being in the forest, canyons, gorges, etc.
- An inaccurate GPS chip: Mobile phone manufacturers choose chips for each device, and due to the great diversity that is available, the variation can change a lot depending on the smartphone model.
- An energy-saving system activated on your smartphone by default by mobile manufacturers.
If you have issues with your GPS, try the following troubleshooting steps:
- Turn your smartphone off, and then back on.
- Turn your smartphone's GPS off, and then back on.
- Make sure Wikiloc can use your smartphone location:
Settings > Apps > Wikiloc > Permissions > Toggle location ON
- Make sure that your smartphone's Location Settings are set to "High Accuracy":
Settings > Additional Settings > Privacy > Location > Set to High Accuracy.
- Make sure Wikiloc can use your smartphone's GPS in the background:
Settings > Applications and notifications > Configuration > Special access of applications > Battery optimisation.
- In the upper header of the screen: Do not optimize the battery > Change to "All applications"
- Installed apps > Wikiloc > Don't optimize battery > Done
- It is highly recommended to apply those settings on the system apps: Combined Location, and Location Services.
Most Android devices have additional energy-saving systems that automatically stop Apps that are running in the background when they need resources.
- The App will suggest you activate this mode when it detects that the device stopped recording. If you accept, it will activate every time you follow or record a trail.
- You can also manage this option from your profile > Settings > Advanced Settings > Uninterrupted recording
SPECIFIC STEPS FOR SPECIFIC DEVICES:
Huawei smartphones are provided with some protection to ensure that the battery will last a long time. This protection must be disabled to let the apps continue running while in background mode.
To let Wikiloc execute in
- Open "Phone manager" > Battery > disable "Energy saving mode" & "Ultra saving energy mode"
- Disable the automatic power management for the Wikiloc App:
- Go to your device's "Settings" > Apps & notifications > Apps > Wikiloc App > Battery > Disable "Ask about intensive consumption"
- "Start" section > disable "Automatic Administration"
- "Manual administration" section > Activate all elements
Battery > Battery optimization > All apps > Wikiloc > Don't optimize.
With OnePlus smartphones, it has also worked by locking the App:
- With Wikiloc's app open, click on your device's "square button" (usually on the devices' bottom-right corner).
This will open a preview of "recent tabs".
- Click on the "lock" symbol (upper-right corner of the app tab) to avoid it being forcibly closed by the energy-saving system.
Xiaomi smartphones are provided with some battery savor protection. To disable it:
Settings > Additional Settings > Battery & performance > Manage battery use of apps > OFF (instead of "normal").
If it didn't work, try to:
- Disable "Manage app battery usage"
- Disable "Restrict apps when the battery is low"
- Then reboot the device and check.
- (from http://en.miui.com/thread-162531-1-1.html)
- Pull the toggle bar, hold the GPS to reach GPS Settings > Enable "Allow background location"
- Return to GPS settings > Background location access > Allow the App by selecting it
- Security App > Data Usage > Data Usage Stats > Wikiloc > Background data > Allowed
- Xiaomi Mi5: Security > Battery > Battery saving > Wikiloc > Without Restrictions > Background location > Allow
Open settings > Battery > Power saving mode > Battery optimization > Wikiloc > Don't optimize > Save
Settings > Battery & power saving > Battery usage > Ignore optimizations > turn ON for Wikiloc.
Battery > in the upper-right corner tap on "Menu" > Battery optimization > Not optimized > All apps > Wikiloc > Don't optimize.
Battery > in the upper-right corner tap on "Menu" > Battery optimization > Apps > Wikiloc.
Access Battery settings > App Power Saving > Details > Wikiloc > Disabled
Also, make sure that the global battery saving mode is disabled as well: