Wikiloc Premium is not working

Don't have the Wikiloc App yet?  Get it here!

If you have purchased Wikiloc Premium and cannot use it, check the following points:

1. Make sure you are logged in with the same username you used to make the purchase. Wikiloc Premium is linked to the account you logged in to at the time of purchase. If the Wikiloc Premium subscription was activated while connected to another account by mistake, check this article.
2. If you're trying to use Wikiloc Premium from the smartphone App, check if your app is up-to-date. Go to the App Store (if you have an iPhone) or Google Play (if you have an Android), and check if you have an "Update" button available.
3. If you purchased Wikiloc Premium through Google Play or the App Store, remember that purchases may take a few minutes to activate. Close and reopen the app to force the data to update.
4. In most cases, this issue is solved after rebooting the device.
5. Remember that older purchases (such as the Lifetime Navigation Pack) are only valid on the platform where they were first activated. If you switch platforms (from iPhone to Android or vice versa), the purchase will not be displayed.