Wikiloc Premium is not working

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If you have purchased Wikiloc Premium or the Navigation Pack and you cannot use it, check the following points:


Make sure you are logged in with the same username with which you have made the purchase. Wikiloc Premium is linked to the account that was logged in at the time of purchase. If the Wikiloc Premium subscription was activated on the wrong account by mistake, check this article.


Check if your app is up-to-date. Go to the  App Store (if you have an iPhone) or to Google Play (if you have an Android), and check if you have an update button available.


The App purchases are made through the corresponding Official App Shops (App Store or Google Play).

Once a purchase is made by the user and confirmed by the stores, they are sent to Wikiloc's server.
As soon as we receive this confirmation, we validate it and make the service available. If this last step fails, close the App and reopen it.

In some cases, this issue is solved after rebooting the device.


Also, sometimes (such as old purchases that were tied to the platform, like the Lifetime Navigation Pack), if the device and the platform is changed (between iPhone and Android), the purchase will not appear, as it will not be recognized as valid from one platform to another.

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