I can't buy Wikiloc Premium
Don't have the Wikiloc App yet? Get it here!
Are you having troubles purchasing Wikiloc Premium?
iOS:
iPhones can activate or deactivate integrated purchase restrictions from the device's settings page. This article tells you how to activate this restriction (for deactivation, you will have to follow the process in reverse).
Android:
In Android, the problem can be caused by various reasons.
- Make sure your Google Play Services and Wikiloc apps are updated with the latest version.
- Make sure your Google Play account is not linked to a business email with disabled purchases.
- Clear the Google Play Services cache.
- Make sure that no VPN or antivirus is enabled.
- Make sure your country supports purchases or downloads within the Play Store. This link lists the supported locations for Google Play users.
- If you still have problems, it will probably be a Google Play issue. Please contact the Google Play help centre.
You should take into account that there are smartphones in which the manufacturer disables integrated purchases to prevent possible complaints. If your purchases are locked with a password, you may have to check your support centre.
App purchases are made through the official stores, the App Store and Google Play. If you encounter any difficulties during the purchase process, please do not hesitate to contact their support service. Additionally, remember that you can also make your purchase through our website.
If you have problems purchasing from the web:
Banks can sometimes decline transactions due to strict security protocols or misconfiguration. However, changing the credit or debit card number usually solves these issues.
You can subscribe from the website by following these steps.